Thank you for shopping with Euvenebeauty. We appreciate your business and want to ensure your satisfaction with every purchase. Please review our refund and return policy below:
1. Returns and Exchanges:
- We accept returns and exchanges within 30 days of the original purchase date.
- Items must be unused, in their original packaging, and in the same condition as when you received them.
2. Eligibility:
- To be eligible for a return or exchange, the item must be in its original condition.
3. How to Initiate a Return or Exchange:
- Please contact our customer service team at hi@euvenebeauty.com to initiate the return or exchange process.
- Provide your order number, the name of the item you wish to return or exchange, and the reason for the return.
4. Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days.
5. Shipping Costs:
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item for a replacement or refund.
7. Exceptions:
- Certain items may have specific return policies or may not be eligible for return. These exceptions will be clearly stated on the product page.
8. Contact Us:
- If you have any questions about our return policy, please contact our customer service team at hi@euvenebeauty.com.
Thank you for choosing euvenebeauty. We appreciate your business!
